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- Hits: 111
Uncategorised
Non-Profits
Providing IT Support for Non-Profit Organizations
Turtle Bay IT is pleased to offer services to various non-profits in and around the Okanagan Valley. If you work with a non-profit and need IT support, please reach out to us and learn how we can help.
Athletics
Lake Country Non-Profits
Vernon Non-Profits
- Hits: 4551
Packages
Pricing That Suits All
Business Sizes
Microsoft 365
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Exchange Plan 1 - E-Mail, OneDrive, SharePoint, Teams
$6.40
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MS 365 Desktop Apps Only
$11
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MS 365 Standard - Apps and E-Mail
$16
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MS 365 Premium - Intune and Azure Protection
$26
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MS 365 On-Boarding, per new user
$5
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MS 365 On-Boarding, per migrated user
$20
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MS 365 Org Migration* base setup cost
$150
Backups
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Bare Metal Backup, per workstation (C: 1 TB)
$25
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Bare Metal Backup, per server (all drives, 1TB)
$200
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MS 365 Backup, per user, 1TB
$5
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SharePoint Backup, 1TB
$15
Computer Monitoring, Maintainance, Management, Security
Price Per (Select between Server, User, and Workstation)
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$35
MICHELANGELO
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Mon-Fri 9am-5pm Support
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$60
MICHELANGELO
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Mon-Fri 9am-5pm Support
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$35
MICHELANGELO
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Mon-Fri 9am-5pm Support
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$55
DONATELLO
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Mon-Sat 7am-7pm Support
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$80
DONATELLO
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Mon-Sat 7am-7pm Support
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$45
DONATELLO
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Mon-Sat 7am-7pm Support
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$100
LEONARDO
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24/7 Premium Support
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$150
LEONARDO
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24/7 Premium Support
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$60
LEONARDO
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24/7 Premium Support
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Don’t know what to choose?
Contact us to get help with your plan.
Compare Plans
Guaranteed Response Times (hours) based on Priority
| Michelangelo | Donatello | Leonardo | |
|---|---|---|---|
| High (affects entire company or critical business functions) | 6 | 3 | 1 |
| Medium (affects department/group) | 12 | 6 | 3 |
| Low (affects single user or low business impact) | 24 | 12 | 6 |
Standard Security Package
| Michelangelo | Donatello | Leonardo | |
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| AntiVirus | |
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| SpyWare | |
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| Software Firewall | |
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| Email Protection | |
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| Browser Protection | |
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| Intrusion Prevention | |
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| Exploit Blocker | |
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| Ransomware shield | |
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| Network attack protection | |
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| Botnet Protection | |
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| Security Awareness Training | Basic | Basic | Advanced |
Remote Monitoring and Management
| Michelangelo | Donatello | Leonardo | |
|---|---|---|---|
| Asset Discovery | |
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| Enpoint Management | |
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| Patch Management | |
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| Remote Monitoring | |
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| Automation (auto fix many issues) | |
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| Remote User Support | |
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Intrusion Detection
| Michelangelo | Donatello | Leonardo | |
|---|---|---|---|
| Detect Persistent Footholds | |
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| Ransomware Canaries | |
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| External Recon - threats reviewed by human | |
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Identity Management
| Michelangelo | Donatello | Leonardo | |
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| User and Device management in Directory | |
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| Unified Device Management | |
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| Secure Directory Services | |
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| Active Directory or Jumpcloud | |
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| Password Management | |
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CCleaner
| Michelangelo | Donatello | Leonardo | |
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| Free up hard disk space | |
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| Detect and Update Outdated Apps | |
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| Remove unneeded startup apps | |
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| Remove ad tracking cookies | |
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| Clears unneeded registry entries | |
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Office Cloud Protection
| Michelangelo | Donatello | Leonardo | |
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| E-Mail Spam Filter | |
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| E-Mail Phishing Filter | |
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| E-Mail Malware Filter | |
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| OneDrive Anti-Virus scan | |
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| SharePoint Anti-Virus scan | |
Managed Network
| Michelangelo | Donatello | Leonardo | |
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| Intrusion Detection & Prevention | |
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| VLAN | |
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| VPN | |
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| DHCP | |
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| Wireless Access Points | |
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| Deep Packet Inspection | |
- Hits: 2037
Contact Us
Contact Turtle Bay IT
10447 Copper Hill Lane
Lake Country, BC
V4V 2P3
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778-480-6686
Hours: Monday - Friday 8am - 5pm
CLOSED Weekends
- Hits: 21844
Trouble Shooting
Trouble Shooting
Click on the symptoms you are experiencing below and see if there are any helpful tips to solve the problem. Please don't hesitate to get in touch with us to see how we can help further.
Sometimes is it difficult to explain a problem over the phone or via email. That is why we offer a Secure Screen Connect option. We can arrange a time, connect remotely and diagnose the specific issues you are dealing with.
Your Problem. Our Solution
There are a wide range of issues you could be facing when it comes to using your technology and your devices. We have solutions. Click on the problem most closely related to your issue and see our solutions.
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Computer making clicking and or grinding noise. Weird noises?
a. Physical cleaning of computer – dust or loose wires.
b. Fan replacement
c. Hard drive replacement – is computer also slow -
Computer slow or unresponsive
a. Scan for Spyware or malware removal
b. PC tune Up – Update drivers/OS
c. Replace hard drive
d. Scan for viruses
e. Memory upgrade -
Computer/Apple hard drive full- storage full
a. Back up data and Upgrade drive
b. PC tune up -
Programs crashing example Google chrome/word
a. PC tune up
b. Memory upgrade
c. Harddrive replacement -
BSOD –blue screen of death – windows blue screen error
a. PC tune up
b. Hardware replacement example –memory/video card. Etc -
Printer not printing
a. Remote in
b. On-site -
Wifi keeps dropping
a. Reconfigure router -Onsite
b. Router replacement –onsite
c. Wifi mapping – onsite -
Pop- up ads appearing on desktop
a. Malware removal -
Google or Safari or IE going to random websites
a. Malware removal -
There is a problem with this websites security certificate
a. PC tune up -
Printer from cell phone or tablet to printer
a. ON-site -
Computer wont start
a. In shop repair -
Screen broken
a. Screen replacement – in Shop -
Computer on.. monitor wont turn on
a. Monitor replacement – onsite
b. Video card replacement – in shop
c. PC tune up – in shop -
Windows looping – restarting over and over
a. Inshop – onsite
b. PC Tune up
c. Cleaning PC -
Apple device not startng
a. Inshop
- Hits: 14653